The software of the machine keeps track of all events in the machine. This data is collected on a monthly base, obviously with strictly confidentiality. The collected information is a good source of information for our design team and our improvement programs. Also the data can be used to give you, at your request, proactive advice or recommendations to keep your equipment up and running efficiently.
INSTALLATION & RELOCATION
All machines are installed or relocated corresponding the customer’s wishes. This includes hooking up to the facilities, removing or installing the transportation tooling and commissioning the equipment until it is released for production.
REMOTE & ONSITE SUPPORT
Technical specialists are available for phone support and advice. All our machines are equipped with remote service facilities, which allows our specialists to login and have an in depth inspection right away, whenever support is requested In this way over 90% of the service call can be solved. Service costs and downtime are reduced to a minimum as a result.
Our service staff consists of well trained and field experienced engineers, capable of performing all the necessary repairs or preventative maintenance on site in an efficient and documented way. By means of the “Customer Service Report” you are immediately informed on the interventions that have taken place.
TRAINING & CERTIFICATES
ASMPT offers a full program of customer training. Standardized training programs and Custom made Programs are available to train your maintenance people to all the required levels. If you have a special request, it is possible to develop a training dedicated to your needs. Please let us know your wishes, so we can make a proposal. Contact: firstname.lastname@example.org. Training can be given at customer’s site or at our assembly location or at our new lab.
ASMPT stocks all necessary spare parts and consumables. From the significant installed base of systems running in volume production we have defined an accurate list of potential spare parts classified to risk parts and consumables. If you want to reduce delivery times even further, spare parts can be stored at your site as well. Please feel free to contact us for more information.
SERVICE LEVELS AGREEMENTS
If it is needed that the cost for service is more structured, a custom made Service Level Agreement is possible. Let us know your wishes so we can work out a suitable proposal.